Refund policy

Digital Product/Online Services Return Policy

1. Introduction

This policy outlines the guidelines for handling returns of digital products and online services purchased from Endura Coaching. It applies to all customers who buy these products or services from us.

2. Definitions

• Digital Product: Any non-physical item delivered electronically, including but not limited to software, digital media, online courses, coaching programs, and subscriptions.
• Online Service: Any service provided online, such as courses, coaching sessions, or program memberships.

3. Returns and Refunds

Due to the intangible nature of digital products and online services, we are unable to accept returns or issue refunds once the product or service has been delivered. These items cannot be returned in the way physical products can.

4. Exceptions

Exceptions may be granted at the sole discretion of Endura Coaching. For instance, if a customer encounters technical difficulties with a digital product, we will make every effort to resolve the issue. If a resolution cannot be achieved, a refund may be considered.

5. Customer Support

For any questions or concerns regarding a digital product or online service you’ve purchased, please reach out to our customer support team. We are dedicated to providing high-quality products and services and will work to address any issues promptly.

6. Policy Updates

This policy may be updated periodically without prior notice. Customers are encouraged to review it regularly to stay informed of any changes.